Política de Cookies

1. Objective

TISANAS ORQUÍDEA S.A.S. establishes this policy to inform users of the website www.orquideainfusiones.com about the use of cookies and similar tracking technologies, the types of data they collect, the purposes for which they are used, and the mechanisms available to manage them, in compliance with Statutory Law 1581 of 2012, Regulatory Decree 1074 of 2015, SIC Circular 001 of 2025, and other applicable Colombian regulations on personal data protection.

2. Scope and Responsibilities

This policy applies to all users accessing the website www.orquideainfusiones.com from any device, browser, or geographic location, regardless of whether they complete a purchase or merely browse the site.

4. Cookie Policy

What are cookies?

Cookies are small text files that websites store on the user's device when visited. They enable the website to remember information about the visit, such as language preferences, shopping cart contents, or browsing patterns, in order to improve user experience and analyze website performance.

Types of Cookies Used

The website www.orquideainfusiones.com uses the following categories of cookies:

• Strictly necessary cookies: Essential for basic website operation. They enable secure navigation, online store access, shopping cart retention, user authentication, and checkout/payment processing. They do not require consent because the website cannot function without them. They are primarily installed by the Shopify platform.
• Analytics cookies: Collect aggregated and anonymous information about how users interact with the site, pages visited, time spent, and technical errors. This data is used solely to optimize website usability and content. The site utilizes Google Analytics for this purpose.
• Marketing / Advertising cookies: Enable display of relevant ads to users on and off the site based on browsing interests and behavior. They also measure campaign effectiveness on platforms such as Instagram, Facebook (Meta), and other digital channels.
• Preference cookies: Store user-selected choices, such as preferred browsing language, ensuring a tailored experience in subsequent sessions.

Consent and Cookie Management

Upon entering the website, users are presented with an informational notice allowing them to accept or decline non-essential cookies. Strictly necessary cookies are installed automatically without requiring prior consent as they are indispensable for site operation.

Users can manage, limit, or delete cookies at any time through:

• Browser settings: Most browsers allow blocking or removing cookies via their settings menu. Disabling cookies may impair certain store functionalities, including shopping cart persistence and checkout.
• Cookie management banner: At the bottom of every page of the site, a cookie preference tool is available where users can modify or withdraw their consent at any time.

Third-Party Data Transfers

Certain cookies used on the website are provided by third-party service providers, notably Shopify as our e-commerce platform and Google Analytics as our analytics provider. These providers may transfer data to servers located outside Colombia. In all cases, these third parties maintain privacy policies and international security standards adhering to rigorous data protection principles. TISANAS ORQUÍDEA S.A.S. does not sell or assign to third parties the data collected through cookies for purposes outside this policy.

Third-Party Cookie Policies

Third-party cookies are operated directly by independent vendors and are subject to their respective privacy terms:

• Google Analytics: https://policies.google.com/privacy
• Shopify: https://www.shopify.com/legal/privacy
• Meta (Instagram & Facebook): https://www.facebook.com/privacy/policy

Data Collected via Cookies

Cookies deployed on the site may collect: device IP address, browser type and version, pages viewed and dwell time, products viewed or added to cart, preferred language, and session/user identifiers. Such data is processed strictly under our Personal Data Processing Policy.

User Rights

Users have the right to withdraw their consent for non-essential cookies at any time, without affecting the legality of prior processing. To exercise habeas data rights concerning cookie data, users may contact the Human Resources and Administration Department of TISANAS ORQUÍDEA S.A.S. via email at notificacionestisanas22@gmail.com.

Policy Updates

This policy may be amended whenever new tracking technologies are integrated, processing purposes evolve, or statutory legal changes take effect. Any modifications will be promptly communicated through this website.