Peticiones, quejas, reclamos y sugerencias

What can you submit?

We receive requests, complaints, claims, suggestions, and questions about orders, products, deliveries, payments, returns, customer service, and commercial services.

Contact channels

• Email: servicioalcliente@orquideainfusiones.com
• Phone: (601) 451 3380
• Address: Carrera 72i #37D-53 Sur, Bogotá D.C., Colombia

Include your name, email or phone number, a clear description of the request, the order number when applicable, and any relevant supporting documents. We will reply within the legal time limits applicable to the request.

PQR form

See also our data privacy policy.